Scope & Digital Delivery
This policy applies to approved sponsored articles and timed advertising placements. These are digital services; no physical products are shipped or returned. Read your accepted quote and invoice together with this policy. Booking-specific scope, delivery dates and any taxes are agreed before payment. Current indicative pricing is listed in our rate card; the accepted invoice determines the refund amounts for your booking.
Before Payment & Editorial Approval
You can withdraw an enquiry before payment by emailing our advertising team. An enquiry does not reserve a placement or authorize work. We may request changes or reject material that does not meet our standards. Do not pay for unapproved content. If an already paid booking cannot be published, the full-refund provision below applies.
Refund / Cancellation Policy
Cancellation before work begins receives a full refund. Your accepted quote and invoice record the price, separate writing and publication fees where applicable, and cancellation terms for your booking. Later rate-card, website price or policy changes do not change an already agreed booking. Applicable statutory rights are not limited.
Article Cancellations
Advertiser-supplied articles receive a full refund if cancelled before publication. For articles we write, the accepted quote and invoice separately identify the writing and publication fees. Once the first draft is delivered, the writing fee is retained and the publication fee is refunded if cancelled before publication, subject to applicable law. This allocation must be disclosed before payment; we do not add undisclosed deductions. If we cannot publish the booked article, the article booking receives a full refund. Published articles are not refundable simply because traffic, clicks or enquiries fall below expectations. This does not exclude a remedy for failure to provide the agreed service or any mandatory consumer rights.
Timed Placement Cancellations
Cancellation before a timed placement starts receives a full refund. If we cannot deliver the agreed placement, we offer an extension by agreement or a proportional refund for the undelivered period. Any booking-specific conditions for removal following a breach of our editorial or advertising rules are confirmed before payment.
Service Delivery Issues
If a delivered article, editing assignment or placement does not match the agreed scope, contact us with the missing or incorrect deliverable. We review the accepted quote, work delivered and any remaining service period, and discuss correction, completion or an appropriate full or partial refund. An alternative delivery date or extension requires your agreement. A published article does not end our obligations for its agreed publication period. The full-refund rule for an article we cannot publish and the proportional-refund rule for an undelivered timed placement remain applicable. Statutory rights are not limited.
Requesting a Refund
Email our advertising team with your booking contact email, invoice or quote reference, payment date and reference if paid, and the reason for your request. If no invoice has been issued, include enough details to identify your enquiry. Do not send full card numbers, security codes or passwords. We review the booking terms, payment record and work delivered, and explain the outcome and any refund calculation. Approved refunds are initiated within seven business days through the original payment method. Your payment provider may take additional time to process the refund. If the original method cannot receive a refund, contact us to agree a verified alternative.
Delivery & Separate Editorial Services
An approved sponsored article is delivered when published at the agreed location, with the agreed publication period still to be provided. Timed placements are delivered over the booked period. Writing-only and editing-only work is delivered when the agreed document is sent to your booking contact. For separately quoted work, any proposed charge for completed work on cancellation must be disclosed and accepted before payment, subject to applicable law; no automatic deduction or new non-refundable fee is introduced by this policy. Report incomplete or incorrect delivery so we can review a correction, completion or appropriate refund.
Payment Availability
Online checkout is not currently available. Do not send payment until we have approved your booking and confirmed the payment method in writing. An enquiry is not a confirmed booking. No minimum impressions, clicks, sales or search rankings are promised.
Last updated 4 November 2026. The price and terms accepted for an existing booking are not changed by later website or rate-card updates. Nothing in this policy limits mandatory consumer rights.